Audi vs. BMW, a most unusual game of chess

This is what I consider creative, fun and competitive marketing at it’s finest.

In August 2008, Audi leased billboard space at the busy intersection of Santa Monica and Beverly Glen Boulevards in Los Angeles. The advertisement for the entirely new Audi A4 called out BMW to make the next move. So, how did Santa Monica BMW respond?

I’ve never doled out a Happy Betty Award before, but I think it’s about time. Well done, BMW. Well done.

Four Marketing Lessons from the TweetSum Video

TweetSum is a brand new tool for Twitter users that launched just a few weeks ago.

As Twitter tools go, TweetSum is interesting in that it allows those in the Twitter-universe (”Twitterverse”) to quickly review their Followers and people they are following, ranks each by a TweetSum ranking, and allows you to Ignore, Follow or Un-Follow people very easily. But that’s NOT why I’m writing about TweetSum here.

Actually, I recommend you check out TweetSum’s explanatory video on its home page. Here’s why.

1.   The video communicates the TweetSum brand perfectly.(At least I think it does.) According to the About section on the site, TweetSum was banged together over a weekend by a bunch of friends/colleagues in Seattle. And given

• the titles the TweetSum-ers have given themselves,
• the style of writing on the site,
• some of the terms/language they use (FYI - the rating system noted above is called the Douche Bag Index or DBI for short),

I’d say TweetSum is a tongue-in-cheek, we-don’t-really-care-if-you-like-us-or-not just-use-our-service kind of a company.

If I’m correct with my read on the TweetSum brand, the brand message comes across clearly in the video in the opening lines when a voice intones “TweetSum : So filled with awesome your head will explode.” Yeah, it made me smile too.

2.    The TweetSum video quickly explains the problem (and the answer) faced by most Twitter users — deciding who to Follow (or stop Following).

3.     The video simply shows how TweetSum works.

4.     And the TweetSum video is only two minutes & 19 seconds long.

So why am I writing about TweetSum and its online video? Two reasons.

A.   TweetSum shows how easy it is to both introduce and reinforce your brand from the very beginning by using an inexpensive, yet very informative, video on a company Website.

B.   Online video is becoming more and more important to the search engine algorithms as they spider across the Web. Those sites with video and other forms of multimedia content receive a stronger rating by the search companies. And the more relevant such content is to the site where the video is found, the better off the content is judged.

When you use video on your site(s), consider reinforcing such content with written content as well. This can either be a word-for-word copy of the video or supporting language.

As I understand it, the Web-spiders and the algorithms are not quite to the point yet where they can “read” the videos and what they contain — just that they’re on your site, what metatags and headlines they have, and what “closed captions” (if any) they contain.

Since most videos on the Web do NOT contain closed captioning, adding on the word-for-word and/or supporting copy is a good idea (at least for now).

Congrats to the TweetSum team for a good use of online video. You get a “Happy Betty Award” for your efforts.

P.S.  The “Twitter in Plain English” video is another great example of an online, how-to video. It’s found on the Twitter homepage as well as on YouTube.com. Here it is:

The World’s Best Brand and It Doesn’t Advertise

Imagine that. Today’s news from research firm Millward Brown’s Brandz study showed that the company with the best brand on earth, the one with the most recognition worldwide, was Google.

Yes, Google. The company that does the least amount of advertising of any on the list. In fact, the article in Advertising Age even states that “Despite doing no visible consumer advertising, the search giant repeats as this year’s most powerful brand…” Truly, this is a company that understands the power of public relations and its role in brand management and development.

Now, before I ruffle the feathers of friends or others in the ad industry, I should note that Google is the only “brand” listed in the top 10 that does not advertise. However, each of the top 10 receives so much coverage that it’s hard to imagine a true need for advertising, except to support its ongoing PR efforts. (more…)

In PR, Transparency Should Always be a Policy

On our blog, we clearly state that we represent clients who pay us to help with their marketing communication campaigns. This means we speak highly of them. Luckily for us, it’s easy to do because the companies we work with are companies we can believe in and support.

However, and this surprises me, not everyone in the profession adheres to similar standards. Well, it doesn’t surprise me that their are unethical people out there who are trying to manipulate the system for their own or their clients benefit, but it surprises me that they feel it is an acceptable tactic.

So why is this news? Cisco recently ran into legal problems because they did not have a disclosure policy in effect. How could they and many other companies avoid a potential lawsuit or loss in the trial of public opinion, be transparent. (more…)

Happy Betty Award! Quality Customer Relations - Millhollow

So often, we hear of poor customer relations as the sole reason individuals decide not to return to a company to buy goods or services. But it’s not often we hear about good customer relations that lead to return customers. I wanted to highlight one example and hand out a Happy Betty Award.

Recently, my colleague and I were in Rexburg, Idaho, for a career fair at BYU-Idaho. We stopped in at a local sandwich shop called Millhollow’s for lunch and ordered our meals (I ordered a club on white, and Kris ordered a spicy Italian on white). They were absolutely delicious! There was only one problem: there was no meat. Hands-down, they were the best meatless deli sandwiches I had ever had in my life.

We discovered the gaffe about half-way through eating our sandwiches, and had a good chuckle about it. We decided to go back to the counter to let them know of the mistake. They were obviously embarrassed, but they took the remainder of our sandwiches, piled them with extra meat and returned them with two gift certificates for a free ice cream. They treated us very respectfully and were very nice about the mistake.

It was a prime example of quality customer service that we ought to recognize. Check them out if you’re ever in Rexburg.

The Three-Month Report Card for TheBettyFactor.com

It’s hard to imagine that it’s already been three months since we at POLITIS LLC officially launched our corporate blog about all things marketing related — The Betty Factor. But it is.

As such, I thought it would be appropriate (as the effective publisher) if I, David Politis, took a few moments to

• Review our progress thus far,
• Analyze the pluses and minuses of our efforts, and
• Assign a letter grade to our initial accomplishments.

So here goes.

= = = = = = = = = =

First off, it may be helpful to re-examine what it is we’re trying to accomplish with this blog (www.TheBettyFactor.com), as well as what it’s all about.

(more…)